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Consulting

• Tool Selection
  & Implementation
• Process
  Improvements
• Problem Solving
• User Studies
  
• Usability Evaluations

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• Technical Writing
• Instructional Design

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Consulting

Consulting takes on many forms: problem-solving, setting strategic direction, tool selection and implementation, process improvements, new project setup, expert evaluations, and user studies. We can help technical writing and instructional design departments in a variety of ways.

Problem-solving

Are you having a problem that's distracting your team? Let us help you solve your problem.

Setting Strategic Direction

Every department needs a strategic plan. Your plan impacts your decision-making: what tools will you use, how should you develop your staff, what should you tell management to expect 1, 3, and 5 years down the road? We can work with you to help you set long-term and short-term goals for your team.

Tool Selection and Implementation

We can help decision-makers thoroughly evaluate tools and the impact they might have on the organization. Create a change management strategy to minimize the impact of adopting a new tool. We can even migrate your existing content to the new tool if you want.

Process Improvements

Sometimes it helps to get an outsider's view of where you can make the biggest improvements to your current process.

New Project Setup

Setting up templates, stylesheets, skins, master pages, etc. is a one-time job, but it often involves some of the more advanced functionality of an application. Let us help you tackle these advanced tasks so you can keep your team focused on generating content. Whether you're using RoboHelp, Flare, or Captivate, we can get your team up-and-running quickly and easily. We can also help you establish standards and style guidelines if you don't have them in place already.

Expert Evaluations

Get an expert to view your current user assistance and make suggestions for how you can improve it.

User Studies

Conduct a more formal, in-depth investigation of your users using multiple methods: surveys, interviews, focus groups, usability testing, and contextual inquiries (site visits). Design teams cannot make good design decisions without thoroughly understanding the users. We can provide you with an objective view of your users, help you organize and communicate the findings internally, and work with your team to evaluate the results. Also, we can work closely with your team so they can learn to conduct more effective evaluations on their own in the future.