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Bridging the Gap
Between Users and Products

The User Assistance Group helps clients connect with their users—by researching and understanding users, by developing documentation that answers user questions, and by designing training that improves user performance.

Products cannot survive in today’s market on technology or price alone—they must demonstrate user-centered innovation that improves the lives of the users. The best solutions integrate documentation and training throughout the product design in a seamless way that allows users to get the assistance they need when and where they want it.

We believe that technology is speeding up the convergence of products, documentation, and training. To design the optimal user experience and get the best return on your investment, you need a company that can positively contribute to your product design team in a cost-effective and user-centered way. The company you need is the User Assistance Group.

Adobe RoboHelp and Captivate We continue our long tradition of providing training and consulting for clients using RoboHelp to develop online help and Captivate as an eLearning tool. Our principal consultant, Rob Houser, is an Adobe Certified Expert and Adobe Certified Instructor. Rob teaches public classes through our partner, echo11media, in Atlanta, GA. We can also provide you with on-site training for groups of 3 or more. Whether you need consulting to design or troubleshoot a project or you just want us to do the development work for you, we're here to help.

Madcap Flare We have been providing training and consulting for Madcap Flare since this new help authoring tool was released. Our principal consultant, Rob Houser, is not only a Certified Instructor but co-author of the official training materials. We can provide you with on-site or online training to get your team up-to-speed with Flare. We can also help you set up your Flare projects (including templates, stylesheets, skins, and master pages). If you want someone else to do the help authoring for you, we can do that, too!

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