Presentations & Papers

Title of Presentation	Location
Moving the UA into the UI: Best Practices for User Assistance	UPA 2008
Emulating Vista Help with RoboHelp and Flare	WritersUA 2008
How will Vista's online help affect the future of documentation?	STC Atlanta Chapter (May 2007)
Developing Non-Software Related Training with Captivate	STC 2007
Developing Non-Software Related Training with Captivate (Training Demonstration) Please note that this demonstration was created solely to demonstrate how Captivate can be used to create non-software related training. You may use this training to learn more about Captivate; however, you do not have permission to reproduce or redistribute this demonstration.	STC 2007
Developing Non-Software Related Training with Captivate (Training Demonstration Source File) Right click on the link and select Save Target As to save the .cp file to your hard drive. This file was created using Captivate 2.	STC 2007
RoboHelp Tips & Tricks	STC 2007
Getting the Most Out of the Latest Features in Captivate	WritersUA 2007
Introduction to Adobe RoboHelp 6	WritersUA 2007
Help Authoring Tool Primer	Currents 2007 (Atlanta)
What is the future of help?	Tekom Newsletter November 2006
Conducting Site Visits To Learn More About Users	Tekom (Germany) 2006
Adding Demonstrations to Online Help (PowerPoint slides)	Tekom (Germany) 2006
Adding Demonstrations to Online Help (quick reference)	Tekom (Germany) 2006
Is It Time to Migrate from RoboHelp to Flare?	STC International Conference 2006
Creating Show Me Demos with Macromedia Captivate	STC International Conference 2006
Creating Interactive eLearning with Captivate	WritersUA Conference 2006
Rob's slides from the Microsoft panel at WritersUA	WritersUA Conference 2006
Creating eLearning with Captivate (ISD process)	STC Atlanta Currents 2006
Creating Help That Builds Expertise	Tekom (Germany) 2005
Single-sourcing Online Help and Training Manuals	IPCC (Ireland) 2005
Gathering Usability Data Through Site Visits	STC International Conference 2005
Interviewing Techniques for Site Visits	WritersUA Conference 2005
How Do You Decide What Goes in Help	Tekom 2004
Turning Help Into Training	Tekom 2004
Strategies for Using RoboHelp to Single-source Training and Documentation	WritersUA Conference 2004
Writing Help Topics that Answer User Questions	Winwriters Conference 2003
Developing Show Me Demonstrations for Online Help	Winwriters Conference 2003
It Doesn't Matter How Right You Are If Nobody Is Listening	STC Birmingham Chapter Meeting (Auburn University)
Asking the Right Questions During a Site Visit Interview (PDF)	STC Atlanta Chapter Currents Conference 2002
Deciding What Goes Online and What Stays in Print	Winwriters Conference 2002
UA and UI: Partners in Usability	Winwriters Conference 2001
Find Out More About Your Users Through Site Visits	Winwriters Conference 2001
Planning a User Site Visit	STC International Conference 2000
Creating Show Me Demos for Online Help	Currents 2000 Help Technology Conference 2000
Working with Difficult People: 10 Coping Strategies	Tech/Comm Conference 1999
Survival Strategies for Savvy Sightseers: 10 Tips for Students	Directions: STC Region 3 Student Conference, 1999
Explore Non-Traditional Career Paths: Ways You Can Direct Your Career Development	Directions: STC Region 3 Student Conference, 1999
Working with Difficult People: Conflict Management Style	STC International Conference 1999
Working with Difficult People: 10 Coping Strategies Working with Difficult People: Quick Reference	STC Atlanta Chapter meeting, 1999
Planning a User Site Visit	STC Atlanta Chapter Currents Conference 1999
Book Review: User-centered Technology (full review)	Technical Communication, 1999
Create Your Personal Training Plan (full article)	Intercom, 1998
Strategies for Using Information Types in HTML Help	STC Atlanta Chapter Currents Conference 1998 and STC International Conference 1998
Dear Mom (Trying to define technical communication) (full article)	CommLink (STC Atlanta Newsletter) 1998, Intercom 1999
Instructional Design Lessons Technical Communicators Can Learn From Games	STC International Conference 1997 and IEEE PCS Conference 1996
Learning to Interact Online (full article)	Hyperviews Online 1998
Book Review: Recent GUI Design Books	Technical Communication, August 1998
What is the value of audience to technical communicators? (full paper)	IEEE PCS Conference 1997